If you think your Account is being used by someone else or has been compromised, call Customer Care now at 1-866-907-5612 (TDD/TYY: 1-800-695-1788). While we're helping protect you from unauthorized charges, here's what you can do to help keep your Account safer:
- Sign your credit card and store it in a safe place.
- Never loan your card to anyone not authorized on your Account.
- Update your personal profile whenever there's a change, such as a new mailing address.
- Never use unsecured email or unsecured public Wi-Fi hotspots to send personal information, including your Social Security or credit card number. Instead, only connect to trusted networks or virtual private networks (VPNs)
- Go paperless to reduce the chance of billing statement mail fraud.
- Get more tips from the FTC athttp://www.consumer.ftc.gov/topics/privacy-identity
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Customer Care
1-866-907-5612
TDD/TTY
1-800-695-1788
Customer Care Hours
Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.
Customer Care Address
Comenity Bank
PO Box 182273
Columbus, OH 43218-2273
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